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RETURNS AND REFUNDS

HOW TO RETURN


  • 1. Create your Return Authorization Number (RAN) by clicking here. A RAN will be required when filling out the Pro forma Invoice for Returned Goods.
  • 2. Fill out the Pro forma Invoice for Returned Goods that can be found along with the delivery packaging, and once completed, include it in the return packaging. For returns outside of the European Union, attach 5 completed copies of the document. If you cannot find the Pro forma Invoice for Returned Goods, you can download the form here.
  • 3. To prepare for return and refund of your products follow the instructions of the courier. This information can be found on the return label which is in your package.
  • 4. A flat Return Fee will be automatically deducted from your refund according to the following scheme by Country.

  • UPS:
  • • Take the printed label that you will find inside the original package and attach it to the outside of the return package.
  • • Contact UPS and arrange an appointment for the collection of your products
  • • You can contact UPS by phone. To find the number of the UPS call center in your country, click here.
  • DHL:
  • • Take the printed label that you will find inside the original package and attach it to the outside of the return package.
  • • Take the package to your nearest post office. You can find a list of post offices by clicking here.

  • SHIP TO:
  • The Level Group / Dolce&Gabbana Online Store
  • c/o XPO Logistics Italia
  • Via Libertà 215
  • Bellinzago Novarese
  • Novara (NO)
  • 28043
  • Italy

GENERAL INFORMATION:

You can request your RAN within 15 days from the delivery date of your package, and send your return within 15 days from the date of the RAN request. You can only return items to the country where they were initially sent from.

Return the article in the original condition: should your returned item not satisfy these conditions, we reserve the right to refuse your request for a refund and the article will be returned to you.

Should you return an item because it has a defect, you will also be refunded for all shipping costs.


METHODS OF PAYMENT FOR REFUNDS

Refunds will be made according to the method of payment used for the purchase:

  • • PAYMENTS VIA CREDIT CARD: the refund will be credited to the same credit card that was originally used to make the purchase. The time lapse required for this credit to appear will depend on the credit institute.
  • • AYMENTS VIA PAYPAL: the refund will be visible in your Paypal account within 48 hours after receipt of the e-mail confirming the reimbursement.
  • • CASH ON DELIVERY: the refund will be made by means of a bank transfer to the bank account you have provided. The time required for the money to be credited to your account will depend upon the banking institution.
  •  
  • We will reimburse you within 30 working days after the date when the returned order has arrived at our warehouse, and we will notify you via e-mail. For orders that have been cancelled prior to shipping, the reimbursement will be made no later than 3 working days after the cancellation request has been processed.
  •  
  • If your order has been sent to a country outside of the European Union, the taxes and customs duties cannot be reimbursed by us: try to contact your Customs Office directly to see if they can help you to retrieve these costs.

For more information on our Return Policy click here: you'll find details on mode, return conditions, delivery and timing.

RETURNS AND REFUNDS


HOW TO RETURN AN ITEM


  • 1. Create your Return Authorization Number (RAN) by clicking here. A RAN will be required when filling out the Pro forma Invoice for Returned Goods.
  • 2. Fill out the Pro forma Invoice for Returned Goods that can be found along with the delivery packaging, and once completed, include it in the return packaging. For returns outside of the European Union, attach 5 completed copies of the document. If you cannot find the Pro forma Invoice for Returned Goods, you can download the form here.
  • 3. To prepare a return and refund of your products follow the courier’s instructions. This information can be found on the return label which is in your package.
  • 4. A flat Return Fee will be automatically deducted from your refund according to the following scheme by Country.

  • DHL:
  • • Take the printed return label that you will find inside the original package and attach it to the outside of the return package;
  • • Take the package to your nearest post office. You can find a list of post offices by clicking here.

  • UPS:
  • • Take the printed return label that you will find inside the original package and attach it to the outside of the return package;
  • • ontact UPS and arrange an appointment to pick up your products;
  • • You can contact UPS by phone. To find the number of the UPS call center in your country, click here.

  • SHIP TO:
  • The Level Group / Dolce&Gabbana Online Store
  • c/o XPO Logistics Italia
  • Via Libertà 215
  • Bellinzago Novarese
  • Novara (NO)
  • 28043
  • Italy


GENERAL INFORMATION:

You can request your RAN within 15 days from the delivery date of your package, and send your return within 15 days from the date of the RAN request. You can only return items from the country where they were initially sent.

Return the article in its original condition: should your returned item not satisfy these conditions, we reserve the right to refuse your request for a refund and the article will be returned to you.

Should you return an item because it has a defect, you will also be refunded for all shipping costs.


METHODS OF PAYMENT FOR REFUNDS

Refunds will be made according to the method of payment used for the purchase:

  • • PAYMENTS VIA CREDIT CARD: the refund will be credited to the same credit card that was originally used to make the purchase. The time required for this credit to appear will depend on your credit institute.
  • • PAYMENTS VIA PAYPAL: the refund will be visible in your PayPal account within 48 hours after receipt of the e-mail confirming the reimbursement.
  • • CASH ON DELIVERY: the refund will be made by means of a bank transfer to the bank account you have provided. The time required for the money to be credited to your account will depend on your bank.
  •  
  • We will reimburse you within 30 working days after the date when the returned order arrives at our warehouse, and we will notify you via e-mail. For orders that have been cancelled prior to shipping, the reimbursement will be made no later than 3 working days after the cancellation request has been processed.
  •  
  • If your order has been sent to a country outside of the European Union, the taxes and customs duties cannot be reimbursed by us. Try to contact your Customs Office directly to see if they can help you to retrieve these costs.

For more information on our Return Policy click here: you'll find details on mode, return conditions, delivery and timing.